AI-native helpdesk for B2B teams across chat, email and Telegram
Talki is an AI-native helpdesk for B2B teams: web chat, email and Telegram all land in one shared inbox, and the AI answers the routine tickets using your docs and customer context while your team handles the conversations that actually need a human. Setup is pointedly fast — connect channels, point the AI at your documentation, and it builds a knowledge base and starts answering; live in minutes, 7-day free trial, no credit card.
Beyond drafting replies, it layers in the context B2B support actually needs: payment and customer-profile context next to each conversation, built-in translation, saved replies, analytics, and workflow automation. Integrations listed on the site include Telegram, Slack and Stripe.
Who it's for: gaming, fintech and other fast-growing B2B teams drowning in repetitive tickets across too many channels. Compared with legacy helpdesks, the Telegram-first stance is a real differentiator for teams whose users live there. The usual rule holds: let the AI handle tier-1 volume, keep humans on the tickets that make or break accounts.
What it is
AI-native helpdesk for B2B teams across chat, email and Telegram
Pricing
Paid
Primary category
Chatbots
Source code
Closed source / hosted
Talki is one of many tools in its category. Before committing to it, weigh a few practical points that tend to decide whether a tool actually fits your work:
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